Search for Sunderland’s contact centre kings and queens

(from left) Christine Allinson of Barclays, who were the overall winner last year, with Coun  Paul Watson and Leanne Chambers, business manager for NRG Contact Centre Solutions.
(from left) Christine Allinson of Barclays, who were the overall winner last year, with Coun Paul Watson and Leanne Chambers, business manager for NRG Contact Centre Solutions.
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THE North East’s vital call-centre industry is set to pay tribute to its high-fliers.

Entries are open for this year’s North East Contact Centre awards, with its 10 categories to reward individuals, teams and companies.

There are more than 145 call centres in the region, employing about 160,000 people.

Therese Liddle, managing director of headline sponsor NRG Resource Solutions, said: “The contact centre sector is dynamic and diverse in its portfolio of services and its breadth of employment and career opportunities.

“As an industry, it has responded to consumer demand by investing in structural and technical changes at a rapid pace over the last 10 years.

“NRG has worked in partnership with leading contact centres regionally and nationally to develop and implement resourcing and selection strategies to meet this rapid pace of change.

“We are delighted to be involved yet again as the headline sponsor for such an important awards event and look forward to seeing the many successful companies in the region being honoured.”

Entries are now being accepted via the website at www.necontactcentreawards.co.uk, with a workshop on Thursday for organisations wanting guidance on how to put together the best case for their company.

Entries for the Sunderland City Council-run awards close on Friday, October 18, with the awards dinner taking place at Rainton Meadows Arena on Friday, November 22.

Tickets for the Willy Wonka-themed event are £70 each.

They are available by contacting enquiries@necontactcentreawards.com.