North East call centres are lining up for awards

Lee Perkins, managing director of Sage plc.
Lee Perkins, managing director of Sage plc.
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The success of the North East contact centre industry will be celebrated next week.

The shortlist has now been announced for the North East Contact Centre Awards 2015, to will be held at the Ramside Hall Hotel on Friday, November 20.

The contact centre industry is a driving force for our region’s economy so it’s fantastic to see so many of these businesses doing so well.

Coun Paul Watson

The event, is sponsored by Sage Plc, and organised by Sunderland Live on behalf of Sunderland City Council.

Sage MD Lee Perkins said the industry had a major role to play in making the Government’s Northern Powerhouse vision a reality: “The region’s contact centres are well-placed to support the North East as it looks to establish itself as a driving force, powering the North’s economy.

“The more that can be done to champion the sector, and celebrate the role it plays in the region’s success, the better,” added Mr Perkins.

Sunderland City Council leader Coun Paul Watson said: “I’m sure, as always, the evening will be a fantastic night to celebrate the hard work that has gone into receiving this recognition.

“The contact centre industry is a driving force for our region’s economy so it’s fantastic to see so many of these businesses doing so well.

The shortlisted centres are:

Great British Customer Hero: Axa Insurance, Virgin Media, Sage UK, Home Group, Fusion.

Digital Channel Customer Hero: Virgin Money, Northumbrian Water Group, Barclays Bank.

Customer Experience Champion: Virgin Media, Albany Assistance Ltd, Axa Insurance, Virgin Money.

Jewel in the Crown: More Than, Sage UK, Tesco Bank, Virgin Money.

Inspirational Leader: More Than, Barclays Bank, Sage UK, Tesco Bank, Fusion.

Best New Talent: Axa Insurance, Sage UK, Virgin Money, London and Country Mortgages, Northumbrian Water Group.

Recruitment Champions: London & Country Mortgages, Sage UK, Northumbria Water Group

Best of British Dream Team: More Than, Scoot, Tesco Bank, Northern Gas Networks, Axa Insurance, Barclays Bank

Outstanding Contribution to Community: Axa Direct Partnership, More Than, Tesco Bank, Home Group, Fusion.

Crowning Glory- Under 250 Seats: Home Group, Northern Gas Networks, London and Country Mortgages

Crowning Glory- Over 250 Seats: Albany Assistance Ltd, More Than, Fusion.

The last few remaining tables for the event can be booked by e-mailing enquiries@necontactcentreawards.com