New starters are ringing changes

Staff and successful apprentices from Fusion.
Staff and successful apprentices from Fusion.
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THE FIRST ever apprenticeship scheme to be run at Fusion’s Sunderland contact centre has seen all six apprentices completing their NVQ level two qualification

The staff – aged between 16 and 18 – have secured full time, permanent positions with the firm.

Fusion launched the apprenticeship scheme in August 2010 in conjunction with the North East Chamber of Commerce.

As part of its wider “corporate responsibility strategy” the company was keen to offer local young people the chance to build a career in the contact centre industry by providing on-the-job training as well as support to study for a nationally-recognised qualification.

In addition to general customer service tasks, Fusion also gave the apprentices the opportunity to get involved with its local community activities, such as helping plant new gardens at a local school.

Site manager Sarah Burns said: “The group originated from a variety of backgrounds and they all came with an enthusiasm and fresh approach to working life.

“They have worked hard, taken on feedback and have shown tremendous commitment to the programme and their own development.

“Many of the apprentices have aspirations to continue to progress over the coming years, and we are confident many of them will develop successful career within Fusion.”

New emoployee Amy Halliday said: “When I was at school I didn’t make the most of my education and ended up working in a variety of short-term jobs.

“Until now, I didn’t really have any aspirations to progress a career but Fusion has enabled me to see how many opportunities are available if I want them.

“I am really proud of myself for passing the NVQ and getting a permanent job is very exciting.”