Call centre jobs dream in tatters

Redundant call centre workers Dawn Harvey-Golding (left) and Nichola Anderson outside their former workplace, the E-Volve Centre at Rainton Bridge, where the Revolution Call Centre was housed.
Redundant call centre workers Dawn Harvey-Golding (left) and Nichola Anderson outside their former workplace, the E-Volve Centre at Rainton Bridge, where the Revolution Call Centre was housed.
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CALL centre workers say they have been left unpaid after the collapse of a firm which pledged to create up to 250 jobs on Wearside.

Revolution CC, based in Sunderland City Council’s e-volve centre at Rainton Bridge, was opened last month by chief operating officer Jim Bainbridge.

Mr Bainbridge, a former director of call centre operator Garlands – which closed last year with the loss of more than 1,000 jobs in Hartlepool, Middlesbrough and South Shields - was predicting his new venture would create 250 jobs by the end of the year.

But now the dream is over, with 15 employees forced to turn to the Government in a bid to secure redundancy payments and Sunderland City Council still owed rent on the Rainton Bridge premises.

Dawn Golding, from Peterlee, said news the firm was shutting up shop had come out of the blue.

“One day we just went in and nobody turned up,” she said.

“Then we were told we were not getting paid, but we would get paid the week afterwards for the four weeks we had worked,” said Dawn, 43.

“But we still have not got any wages – in the end we have had to put a call in to the Government to try to get some money because we have had none.

“We have all had to look for other jobs.

“I rang Sunderland City Council to find out how they were set as far as the rent was concerned and they said they were in the same boat.”

Dawn says workers were urged not to go public with their story.

“We warned them we would go to the papers and they told us not to, to keep our mouths shut,” she said.

A city council spokesman said the firm had satisfied the necessary vetting criteria to rent premises in the e-volve centre, had not received any public funding or grants, and confirmed the authority was still owed rent.

The Echo attempted to contact Mr Bainbridge yesterday, but without success.