BARCLAYS is to create more than 100 new jobs at its Sunderland contact centre.
The jobs boost at the Doxford International Business Park site comes as the bank rolls out video banking, allowing customers to interact face-to-face with staff through their computer, tablet or smartphone, 24 hours a day.
Barclays Sunderland site president and head of customer services Christine Allenson said: “Sunderland is at the forefront of our plans to make telephone banking more accessible and we need more people as we expand the services we provide from the site.
“We will be recruiting throughout the year and we are looking for people with a strong customer service ethos, who share our values and have a can-do attitude.
“They don’t need to have previous call centre experience because we provide induction and training, but what is important is their commitment to providing the best experience for our customers.”
Applicants will take part in an online assessment of their skills and aptitude and those who are successful will proceed to face-to-face interviews.
Sunderland City Council deputy leader Coun Harry Trueman, said: “Sunderland is, of course, a major player in the UK’s contact centre industry and successes like Barclays’ really hammer home the quality of people we have in Sunderland.
“I applaud the company’s growth in the city and its determination to invest in new services for customers, which plays a key role in creating more jobs to boost the local economy.”
Barclays, which has operated its contact centre in Sunderland for more than a decade, lifted the North East Contact Centre Award for the best contact centre with 250 seats for a third consecutive year at the end of 2014.
“To win three times in a row is unprecedented and against the context of the highly competitive contact centre environment in the North of England, this is an amazing achievement,” said Christine Allenson.
“It’s testament to the fantastic team we have in Sunderland.
“Each one of our colleagues at Doxford plays a key role in setting the high standards we continually strive to achieve.”