30 staff face axe at Sunderland EE call centre

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STAFF at a city call centre have been told their jobs are facing the axe.

Up to 30 backroom staff at EE’s centre in Camberwell Way on the Doxford International Business Park are facing redundancy as part of a review of the company’s sites nationwide.

An EE spokesman said the firm was keen to put more emphasis on front-line services and staff who deal with customers direct.

Although posts were being reviewed under the consultation process, that did not necessarily mean any would be lost once the consultation was complete.

“We regularly review our business to ensure we are providing our customers with the best possible service,” he said.

“Following the latest review we are changing the structure of our back office support functions in Doxford, subject to consultation.

“We appreciate this will be a difficult time for those staff affected and we will support them through this period in any way we can.”

One man who contacted the Echo said workers were shocked as a mass meeting was called yesterday.

Hatfield-based EE – formally known as Everything Everywhere Limited – is the largest mobile network operator in the UK, with around 28million customers.

It was formed in 2010 when mobile operators Deutsche Telekom and Orange S.A. agreed to merge their respective UK businesses, T-Mobile and Orange.

The Doxford site was part of T-Mobile before EE came into being.

Yesterday’s announcement follows a similar reduction almost two years ago.

In November 2011, EE announced it was to cut up to 550 back office staff at its sites in Bristol, Darlington, Hatfield and Paddington.