Westlife fans sit out concert after ticket blunder

Christine Smith and her daughter Michelle of Seaham  are furious at missing out on Westlife tickets, after the organisers let them down twice
Christine Smith and her daughter Michelle of Seaham are furious at missing out on Westlife tickets, after the organisers let them down twice
0
Have your say

WESTLIFE fans Christine Smith and daughter Michelle should have been cheering on their favourite boyband – instead they had an early night.

A ticket bungle meant the devoted pair missed the chance to say goodbye to the lads on their farewell tour.

Christine’s husband James, 65, forked out £210 so his wife and daughter Michelle could go and see Westlife’s final tour at Newcastle’s Metro Radio Arena.

But the birthday surprise was ruined when the tickets failed to turn up.

While the devastated pair headed to bed for an early night, fans of the Irish act enjoyed the performance packed with hits from the pop stars’ 14-year career, including Mandy and Flying Without Wings.

Housewife Christine, 55, and Michelle, 36, a full-time mum to Anna Kennedy, four, had been promised they would be sent by courier last week, but never materialised.

Replacement tickets, said to be for row A in Section A at the Arena, also didn’t turn up.

Online trading market place Viagogo, used by people buying and selling tickets for events across the country, said the blame lies with sellers who were unable to provide the goods.

It has apologised, is refunding the money to Mr Smith’s credit card and also giving the ladies, who live in Seaham, tickets to see the lads when they return to the venue next month.

In the meantime, the Smiths have managed to find their own tickets at the same price, securing their place in the audience.

But they say they are still devastated at missing out on last Monday night’s event, which they had been looking forward since the original tickets were bought in December.

They say they will not use the Vigogo service again.

Michelle, who has seen the band four times before, said: “When they didn’t turn up and we got in touch, they said there was nothing they could do about it.

“I asked to speak to a manager and they apologised, but they couldn’t get any tickets.

“But sorry doesn’t help.

“They said they would give us other tickets for alternative dates, but that’s not the point, we’ve missed out.”

Christine added: “I was fuming.

“We’d been looking forward to this for months and it was sold out.”

In a statement, Viagogo said every ticket it sells is guaranteed and buyers should get their tickets in time.

A spokeswoman added: “In the rare instance that a problem arises, Viagogo will provide similar or better tickets, or in the worst case a full refund.

“Viagogo understands that nothing can replace seeing your favourite band or artist in concert, so in addition to a full refund Viagogo has provided Christine and Michelle Smith with tickets to see Westlife on an alternative night in Newcastle.”

Twitter: @EchoEastDurham